Managed IT & cybersecurity
One team watches, fixes, protects and backs up your technology, and answers when your people call. One monthly price per user. Pick the level of protection that fits today, and move up when you're ready.
Each plan builds on the last. We recommend Business for most teams; regulated work chooses Business Pro. 24/7 automated monitoring on every plan, and a human security team around the clock from Business up.
The solid base your business needs.
Monitoring, security, backup and support. No break-fix technicians. No unpredictable invoices.
The smartest move you can make.
Protects your business from human error — phishing, bad habits, weak passwords — with extended support and a security operations centre watching 24/7.
Technology that drives growth, not just security.
Documented evidence for your privacy obligations, tested resilience and a technology roadmap with monthly strategy reviews. Built for regulated work like healthcare and legal.
ShieldIT Essential
The starting point every business needs. If you're still paying a technician by the hour, and only when something breaks, you're gambling with your uptime and your budget.
Essential replaces that uncertainty with automated round-the-clock monitoring and a helpdesk your team can call on business days, for a fixed monthly cost. No downtime you didn't see coming. Just the essentials.
ShieldIT Business
This is the plan we recommend to most businesses. It includes everything in Essential, then adds a security operations centre watching your systems 24/7, extended support hours and a quarterly review of your technology.
Phishing, bad habits, weak passwords: we help your team become your first line of defence, not the weakest link.
ShieldIT Business Pro
For businesses that can't afford downtime, or a gap in their privacy obligations. Business Pro includes everything in Essential and Business, plus documented evidence of your controls for PIPEDA and BC PIPA, the deepest protection against fraud and account takeover, and a technology roadmap reviewed with you every month.
Executive-level IT strategy without hiring an executive. Technology that drives growth, not just security.
Add-ons are quoted separately and approved by you before work starts: onsite visits, projects, server and network infrastructure, business continuity and disaster recovery (including recovery tests). Prices come in a written proposal scoped to your business.
Book a 20-minute callYou tell us how your business runs and what's not working. If we're a fit, a written proposal follows.
We document your setup and close the gaps we find, while your team keeps working.
We watch, patch, protect and back up your systems, and your people call one helpdesk.
We look at what happened, what's coming, and what your technology should do next.
Backup and disaster-recovery data can be hosted in a Canadian region. Some operational and security platforms process in the US or EU. We show you what lives where, system by system, so your privacy answers are documented rather than assumed.
Keep them. If you have a dedicated IT person, ShieldIT Co-Manage puts 24/7 security monitoring, enterprise tools and senior backup behind them. If IT is one of several hats someone wears, a managed plan takes it off their desk. Either way, ask yourself: if they left tomorrow, who else knows the passwords, the network and the backups?
Compare the whole bill, not the monthly line: the emergency invoices, the hours your team loses when something stops, and what a bad day would cost. Then ask your current provider, in writing, who responds to a security incident and how fast. Break-fix gets paid when things break; we get paid to keep them running.
You choose a 12-, 18- or 24-month term. The monthly rate per user is the same on all three — a longer term only lowers the one-time onboarding fee. Early-exit terms are written in plain language in the agreement, before you sign. At the end of the term it renews for no more than 12 months: we remind you 60 days ahead, and you can decline up to 30 days before the end. Month-to-month is available on request, at a higher rate.
A short phone call. You tell us what's slowing you down or worrying you; we tell you plainly what we'd do about it, and whether we're the right fit. No preparation needed.