Co-Manage
Co-Managed IT — security and muscle for your team.
You already have internal IT. ShieldIT Co-Manage adds the platform, the senior escalation, and the modern security layer behind them — so your team does its best work without carrying everything alone.
Why co-manage
Not a replacement — a force multiplier.
Co-Manage is a sibling to our fully-managed plans, built for teams that want to keep control and add capability.
Keep your team
Your people stay in control of the systems and relationships they know best.
Add capability
Enterprise tooling, senior escalation, and security you'd struggle to staff alone.
Flat, predictable
A per-user rate that scales with you — no surprise break-fix invoices.
Three ways to co-manage
Pick the level of help your team needs.
Escalate
Your team, our platform and senior escalation.
Internal IT that runs day-to-day but needs enterprise tooling and a Tier-3 backstop.
- Enterprise monitoring & management platform for your team to use
- Senior (Tier-3) escalation when you hit the ceiling
- Patching, documentation, and reporting handled centrally
- Security tooling available as add-ons
- You keep control; we add muscle and depth
Helpdesk
We take the tickets. You keep your security stack.
Teams that want day-to-day end-user support off their plate but already own their security.
- Managed end-user helpdesk (your staff call us)
- Monitoring, patching, and device management
- Bring-your-own-security — we work alongside it
- Clear escalation path back to your internal team
- Predictable flat rate per user
Helpdesk Plus
Helpdesk, with our managed security layer on top.
Teams that want the helpdesk offloaded and a modern managed-security layer added.
- Everything in Helpdesk, plus:
- Managed detection & response and email security
- MFA, backup, and security-awareness training
- Vulnerability visibility and reporting
- One partner for support and security
Not sure which fits? A short Discovery Call maps it to how your team actually works.
Give your IT team the backup it deserves.
Book a no-pressure Discovery Call. We'll map your risks, answer your questions, and show you what enterprise-grade IT looks like on a flat rate.
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